Domestic Returns

We believe in offering only the best skincare brands that our customers will love. However, we know that certain products may not be complete to your liking. That's why we are happy to offer a 15day return policy to ensure that you are completely satisfied with your shopping experience at FilipinoSkincare
*All sales final for items on sale, kits, sets, certain limited edition items 
 
Return Procedure:

We carefully package our shipments and inspect each order before we ship it. In the event that you do need to return an item, we strive to make returns as simple and painless as possible. The process for returning an item varies depending on the reason for return:

Received the Wrong Item

We guarantee the accuracy of our deliveries. If you've received an item other than what you've ordered, we will ship you the correct item at no additional cost.

The steps to process a return are:

Contact us at Filipinoskincare@gmail.com within 3 days of receiving the delivery and request a Return Authorization. Note that you will be responsible for the cost of return shipping.
We will then arrange the shipment of the new item.

Item Was Damaged

Products are free of damage and breakage when your order is shipped from our location. Although FilipinoSkincare products are packaged very carefully, damages can sometimes occur in transit.

If you've received a damaged item, please contact Filipinoskincare@gmail.com within 3 days of receiving delivery. Be sure to save all contents, including packaging, for FedEx or UPS to investigate. FilipinoSkincare will then submit a claim to the carrier for their investigation. Replacement items will be shipped as soon as the claim process is resolved. The investigation may take up to two business weeks to complete.

Other Reason
We will accept returns as long as the merchandise is in sellable condition and is in the original manufacturer's packaging.

The steps to process a return are:

Contact us at Filipinoskincare@gmail.com within 3 days of receiving the delivery and inform us of your reason for wanting to return the item. Indicate if you would like a credit, refund, or exchange. Please also provide your name, address, and order number.
Ship the item(s) back to us within 7 business days at FilipinoSkincareUSA 
P.O BOX 508 Pomona California 91769, Note that you will be responsible for the cost of return shipping.
We will process your return upon receipt of the item.se also provide your name, address, and order number.
Ship the item(s) back to us within 10 business days at FilipinoSkincareUSA​ 
P.O BOX 508 Pomona California 91769,
Note that you will be responsible for the cost of return shipping. We will process your return upon receipt of the item

Wrong Shipping Information
FilipinoSkincareUSA delivers to the shipping address that you specify when you place your order. FilipinoSkincareUSA is not responsible for incorrect information provided to us. A minimum $15 Change of Address fee will be charged if you change your shipping destination after your package is in transit. If your package has already been delivered, there will be additional charges for re-delivery. Additional charges may apply if the package is redirected, an address is incomplete (with the exception of zip code which we can determine) or the wrong shipping sector was entered at the time of order. We are not responsible for shipping charges for packages returned due to missing or wrong information.